FAQs

If you are enrolled in a monthly subscription plan and would like to switch to a different membership level or cancel, this can be changed in the "Subscriptions" tab under "My Account". Just click on your subscription ID# and then scroll down for options.

If you are enrolled in a monthly subscription plan, you can simply navigate to any video(s) you are interested in on the website and click the "use credit" button. NOTE: The "use credit" button is only available on single videos, not bundled products. If you are interested in a bundle, click on the separate videos [...]

If you have chosen videos as part of your monthly subscription, you can find them easily on the "Your Videos" tab under "My Account". Alternatively, you can simply navigate to the specific video's product page and watch from there.

Login to the site using the "My Account" link at the top of the page.  Once logged in, click on the "My Account" link and navigate to one of the following tabs: ORDERS: View your past orders and access all of the associated content.  You can also upgrade your content if applicable (upgrade to "purchase" or "bundle") [...]

When you make a purchase, simply create a password at checkout and you're good to go. Then you'll be able to access all of the site's features. We don’t offer monthly subscriptions to our content since it would only hurt the artists on the site. We are very passionate about supporting the professional music community [...]

RENTAL: Our videos can be viewed on any computer or device that is compatible with mp4 files. Macs, PCs, iPhones, iPads, Android devices and most other systems are compatible.  Basically, if you can get online, you should be able to stream our videos without a problem.  RENTALS will be active for 5 days after your purchase and [...]

Yes, if you would like to own a video forever after renting it for 5 days, we offer an upgrade path to the "purchase" version. The upgrade option will be available in the "my account" section on the "orders" tab. If you click on your specific order, you will see the upgrade options. Note: There [...]

Yes, if a bundle is available for a video that you have rented or purchased, you will be able to upgrade and get a discounted rate. Just login to the site and go to "My Account". Navigate to the "Orders" tab and find the order for that particular video. You'll see the "Upgrade to Bundle" [...]

We try to embed as much info as possible in the videos themselves. That being said, some of our masterclasses have PDFs included with the "purchase" (not the "rental"), while other video series have optional PDFs available at a separate cost. This info will always be available in the video description, so if there is [...]

Yes, if you purchased a video that has subtitles/captions available, you will be able to download them to your computer. Login to the website and go to the "videos & downloads" tab under "my account". You will see the "captions" download links on the right side. Download this zip file to your computer and extract [...]